Guest House Sapporo-ENJU - Hiragishi House Manual -

Important matters (please read first)
1. You need a "key box code" to enter the room
2. Please complete the Registration Form before check-in (Important!)
3. About the correct address and route
4. Penalty when staying more than the number of applicants
5. Cleaning fee will be charged
6. Please confirmation of email reception settings (Important!)
7. Please confirm that the information email is correct
8. Cancellation Policy
House rule
9. Check in & Check out
10. About the car parking
11. How to open the key box
12. Guide to stay
13. Obligation to report damage to equipment
14. How to use the kitchen
15. About the garbages
16. How to use the Wi-Fi
17. Recovery is charged if the breaker trips!
18. Please turn off the power when you going out
19. Please do not wash your hair in the bathtub!
20. Do not open the locked washing machine lid!
21. How to use the heaters
22. TAXI arrangement (Reception : 9:00 - 18:00)
Equipment, contact information, other
23. Equipment list
24. Call numbers list
25. Contact to us
26. Disclaimer
27. Yours sincerely,

Most important matters - Please be sure to read -

You need a "key box code" to enter the room

You can not enter the room without knowing the "key box code".
(The security code of the key box is not listed on this page.)
Please note that you can not enter the room just by knowing the address.

The "key box code" will be notified after the procedure of "fill in the Registration Form".
Other than that, it can not be obtained.
Please note that we can not answer about the code for security reasons even if you make an inquiry by phone or email.

Please be sure to complete the Registration Form before check-in

Japanese law (Article 6 of the Inn Business Law) requires the recording and preservation of guest lists.
It is similar procedure to the check-in procedure at the front desk of the hotel, and is carried out at any private lodging, too.
You will not be able to stay until you have registered all guests. We do not accept refunds.
This is not our own judgment. We are instructed as such by the administration.
Especially for foreign guests (except those living in Japan), when we asked for a passport, if they refuse it, we have a duty to tell the police about that.
At our shop, we do it on the WEB in advance and devise so that you can check in smoothly on the day.
We apologize for the inconvenience, but thank you for your cooperation.

We need the following information of all guests.
●Name
●Nationality
●Address
●Job
●Passport number
●Upload a photo of your passport

※The key box number will be displayed on the completion screen after registration.
It is also indicated in the "confirmation email" returned after registration is completed.

Correct Address and Route

The correct address may not be listed on the facility introduction page
Since guesthouses are "private homes," there may be cases where the address is not listed in detail due to privacy and security reasons, or the location on the map may be inaccurate.
Please make sure to check the correct address and route below before you come.

When booking, please be careful not to make a mistake in the number of people

Children over 2 years old are charged the same as 1 adult.
Please report the number of children correctly.
For children under 2 years old, please send us an email with a photo of your ID that shows your date of birth.

If excess is found after check-in, additional fee will be charged for the extra person x number of nights x double
If you make a mistake or change the number of applicants, please contact us immediately.

Additional Cleaning Fee

In addition to the accommodation fee, a cleaning fee of per stay will be charged regardless of the number of guests or nights stayed.
Booking for larger groups and longer stays can help reduce costs.

As more intermediary sites such as Airbnb and Rakuten VacationStay handle guesthouses, the way cleaning fees are listed and paid may differ depending on the site’s system, so please check carefully.

Not just with us, but guesthouses often have separate cleaning fees, so be sure to check before making your reservation.

Please confirmation of email reception settings

Once your reservation is made, we will send you more detailed information and a notification email required for your stay.
Be careful with the settings so that emails are not considered spam.
The email contains very important information, so please read it carefully.
If you do not receive an email or have questions about the content, please contact us before check-in.

In particular, there are a lot of cases "We were able to receive at home PC, but noticed later that we could not receive with smartphone and tablet."
Please check in advance whether you can receive emails with your smartphone etc.

Even if you can receive email on your home PC ...

There is a case in which you notice later that can not receive it by smartphone.

Please check if the information is for a hotel you reserved.

We manage multiple guest houses.
In very rare cases, due to system glitches, etc., we may accidentally send you a private lodging information email that is different from the one you planned to stay.（In some cases, such as two rooms in the same apartment, the contents are similar and it is easy to get confused.）
Since it is operated by an individual, it is not possible to use a strict system like a hotel or check many times with a large number of people. Mistakes can inevitably occur.
(We are doing our best, but we tend to be understaffed in order to keep accommodation costs down. I think it's the same with any guest house.)
If you think something is strange, please be sure to contact us and ask questions.
The understanding and cooperation of the guest is essential for private lodging.

Cancellation Policy

For guests who booked through intermediary sites such as Airbnb or Booking.com, the regulations of those intermediary sites will apply.
For guests who made a reservation directly through this official website, cancellations for personal reasons are generally not accepted.
This is because guesthouses are not like hotels with multiple identical rooms; they are unique items and are treated as "sold" due to their nature.
However, cancellations are accepted in the following cases:

Cancellation Policy for Reservations Made Directly Through This Official Website

1. In case of an accidental reservation, notify us of the cancellation within 48 hours of sending the reservation email. (Cancellations are not accepted after this period.)
2. If transportation planned for arrival is canceled due to severe weather, making it impossible to reach the location (please inform us of the transportation you were scheduled to use).
3. If you are unable to stay due to illness such as COVID-19 or other diseases (please send medical certificates or receipts via email).
4. If you are unable to stay due to government or local authority decisions.

If you have already paid for your stay, we will transfer the amount after deducting "4% of the accommodation fee as a cancellation fee" + "transfer fee" to the designated account.
Even if your situation does not fall under the above cases, please consult us, and we will consider accepting cancellations depending on the circumstances.

House Manual - Important rules -

The house rules described on this page is also described on each booking site, and you have agreed to it before booking.
If you violate this notice or the rules posted on the site, compensation may be imposed, regardless of intent or negligence violation.
Please read carefully. If there is something you can not understand, please be sure to ask a question.

Check in & Check out

Check in time
Check-in is from 17:00.

Early check-in or luggage storage will be charged.
The price varies depending on the time, the number of people and the number of packages, so please contact in advance.

Check out time
Check-out is till 10:00.
Please be punctual to ensure time for cleaning. Please leave the room by 10:05.
After 10 o'clock, you will be charged an extension fee.

About extra charge of extended checkout time.
10:00 - 12:00 / 3000 Yen
12:00 - 14:00 / 5000 Yen
14:00 ~ : accommodation cost for 1 day.

Please consult early for change of time
You can change the time if you pay an additional charge.
However, we may not support the sudden change, because we must balance the schedules of other visitors.
Please contact me early by all means.

Notes on going out or checking out
Please check the following carefully.
• Please separate rubbish and dump it correctly.
• Please return all of the equipment to its original position.
• Please tighten the faucet, and make sure water does not leak.
• Please turn off the power (Stove, Heater, Air conditioning, illumination, and all home appliances).
• If the heater is running continuously, we will make a safety setting to avoid the danger of fear of fire.
  It costs 10000 yen per place as the safety setting cancellation fee.
• Please close the window and lock it.
• Please lock the door, and back to the key box.
• When you check out, Please return Mobile Wi-Fi to its original location.
  (Please do not take home a mobile Wi-Fi. If the return frompost, it will charge a fee for use of up to between the return.)
• Let's check again if there is something left behind for your luggage.

How to open the key bo

The key is not handed over.
Please get from the key box by yourself.

★Important!!★　Please read here for how to obtain the key box number.

When you go out.
When you go out, please put in the key box the key.
You can prevent loss on the go.
People who acted differently can return freely.

About returning keys.
Do not put it back in the key box, please put it in the opposite post.

About the car parking

When you come to the house by car, please contact me beforehand by all means.
A free parking lot is vacant space in front of the house entrance.
It is area of 2m*7m.

When you cannot park in the space mentioned above by plural cars or large car, I prepare a pay parking lot.
One car: 1000 yen per day.
But I cannot cope immediately on that day, because I must negotiate with a landowner to prepare it.
Please talk beforehand by all means.

Be careful not to let your car jut out into the road.
Please start the car from the parking lot, at the time of check-out.
When it wants to be parked after check-out by some kind of circumstances, please talk beforehand by all means.

★Please contact us immediately when a car is not stopped in this place by some kind of circumstances.
Please do not park in another place by a selfish judgment.

★The vacant land of the opposite side across the road is the parking lot of other one.
Please never park there without permission.
When you do not follow the rule mentioned above, a indemnity may be demanded.
Because Japanese land is small, almost land is somebody's.
And those are protected very severely.
Please understand that.

[ Summer ]


[ Winter ]

Caution!!

Unauthorized parking trouble is a penalty of 20,000 yen as a nuisance fee!
If parking without permission causes trouble with the neighborhood, there is a possibility that the operation of our store will be significantly hindered, and we will charge the customer 20,000 yen as a nuisance fee.
In addition, if legal measures such as complaints or claims for compensation are taken by the other party, our shop will not take any responsibility, and all negotiations shall be conducted by the customer himself.
However, if there is a request from the police to view the guest list, we will cooperate to the extent necessary for their purpose.（This is an action in accordance with Japanese law.）。
Also, at this time, if it is discovered that the customer has made a false declaration, please be aware that you may be subject to penalties under Japanese law.

Guide to stay

Please wipe the wheels of the suitcase
At check-in, please wipe the wheels of the suitcase at the entrance.

• Take off your shoes in the room. Please change to slippers.
• There are the neighbors. Please do not issue a loud voice, television, music.
  If there are noise complaints from residents, a nuisance fee of 20,000 yen will be charged.
• Use toilet paper only In the toilet. If you clog the toilet, you will be charged for repair costs.
• Please refrain from eating and drinking in the bed.

All rooms are non smoking
When you smoke, it takes cleaning fee.
While you are staying at my house, if you smoke at outside of the house, please never throw away the cigarette.
Please put the cigarette in an empty plastic bottle or can and treat it yourself.
If you throw out the cigarette, you have to pay a fine of 20, 000 yen.
Please be careful.

Area where guest enters house and is OK
It is all right except in places where "Staff Only" is posted inside the house.

【One towel per person】
Basically, we will give you one set of face towel and bath towel per person.
There is a washing machine in the facility, so if you are staying multiple nights, please wash it yourself and reuse it.
If you absolutely need to add it, it will be [paid service], but please contact us.
However, we cannot respond to sudden requests, so please contact us well in advance.

Please do not fireworks or barbecue in our garden without permission of us.
If violations are detected, a fine of 20,000 yen is imposed on you.

Reporting Obligation for Damaged Equipment

If you damage any equipment, regardless of the extent, you must immediately report it to us.
For significant damage to equipment or failures due to rough handling that are the customer's responsibility, repair or replacement costs will be charged, but the amount will be decided through mutual agreement.
However, if damage is deliberately concealed and you leave without reporting it, we will charge the full repair or replacement cost without considering normal wear and tear, and if you do not agree, we will report the damage to the police as vandalism.

Important!

Especially if you damage items like plates, mugs, or glass bottles that could cause injury from broken pieces, please report it to us to ensure the safety of the next guest and address the danger of broken items.
Usually, please "wrap large pieces in paper or plastic to isolate them safely" and "remove the pieces with a vacuum cleaner" to handle the situation temporarily.
Afterward, please contact us with details such as "what was broken and where" and "how the pieces are being stored."
Since the cleaning staff might inadvertently touch the pieces and get injured, please ensure thorough communication.
While we do not seek compensation for such damage from individuals, if malicious concealment is discovered, a special cleaning fee of [20,000 yen] for hazardous material removal will be additionally charged.

How to use the kitchen

• The carry in of foods and the tools that do not use fire is freely.
• When you brought yours pots or tableware, please be careful not to forget it.
• Please be careful not to bring out the equipment of our house with you by mistake.
  When loss is found out, a indemnity may be demanded.
  If loss is found, you may be required to pay compensation later.
• Please wash and return to the original place what was used in the kitchen.

About a portable gas stove.
In consideration of the danger of the fire, we prohibit it.
Do not the carry in of it.
We rent these for 500 yen. Please apply in advance.
・Rice cooker
・Portable induction cooker

About free coffee
Espresso machine, please use in the room.
Please do not take home the remaining coffee potion.

About the garbage

Please do not bring out the garbage from the house.
All the garbage disposes by us.
Please do not throw trash on the floor.
We ask for your cooperation in separating the trash.

1. Burnable garbage ・Kitchen garbage: Garbage/aluminum foil/edible oil (soak in paper or cloth, or solidify with a coagulant)
   ・Plastic products: Washbasins, rulers, CDs, sponges, ballpoint pens, etc.
   ・Dirty paper: used tissues/kitchen paper/paper diapers
   ・Clothes and cloth
   ・Rubber and vinyl products
2. Plastic ・free coffee potion, trays, plastic bags etc
3. Bottles and cans ・pet bottles, glass, steel
4. Non-burnable trash ・iron
5. Paper ・but dirty tissue and paper diapers are burnable garbage)

About the Free Wi-Fi

Wi-Fi router is a free rental.
It is not a mobile router, so do not take it outside.
Do not unplug the power cord for any purpose other than restarting in the event of malfunction.
Use the SSID and password for connection.

You can connect with Internet using SSID and a password.
Please check a setting method of the Internet connection using the SSID for your Mobile device beforehand.
We can not advice how to use your device.

About communication restrictions
It takes a limit when you use much quantity at once per day.
The limit is canceled in a day. It is recovered tomorrow.

About charging
If charge is insufficient, an electric wave is weak, the Internet connection becomes unstable.
If charge is enough, you can use the Internet comfortably even if wherever of the house.
We confirmed it.

Router restart method
Please reboot Router if connection becomes unstable.
The reboot method of the router.

1. Push the silver button of the router for a long time.
2. A lamp disappears.
3. Wait a little.
4. Push the button for a long time again.
5. It is lighted again.

If the Circuit Breaker Trips, Recovery is Charged!

[4,000 yen per occurrence]
★ If the circuit breaker trips, we need to send staff to inspect the boiler, so recovery cannot be done by the customer themselves.
[A staff dispatch fee of 4,000 yen will be charged for circuit breaker recovery], so please be especially careful not to overuse electricity!

Power supply is sufficient.
However, please be cautious not to use high-power appliances such as air conditioners (if installed), microwaves, and hair dryers simultaneously. Ensure that the lights and heating devices in unused rooms are turned off.
Thank you for your cooperation.

A common issue is when group members are charging laptops or smartphones in each room or using their own hair dryers, and then unknowingly start cooking with an IH or microwave, exceeding the maximum usage limit.
Please communicate with each other and avoid consuming a large amount of electricity all at once.

Switch off when you go out

When you go out, be sure to turn off the lights of each room, switches of each home appliance such as heaters and air conditioners.
Especially in winter, if you go out with the heating turned on, the safety device may be activated and the heater may not be available after that.
In that case, a safety device cancellation fee of 10,000 yen will be charged!
（Detail is About heater）

Do Not Wash Your Hair in the Bathtub!

The bathtub drain is narrow, so hair can cause blockages.
Please wash your hair outside the bathtub and rinse it off there.
If the bathtub drain gets clogged, a fine of 10,000 yen will be charged.
Please be careful.

Do not open the locked washing machine lid!

The Japanese washing machine lid is locked for safety while the washing tub is still rotating.
There are some indications such as a the mark of key illuminated.
Please watch carefully.
The lock is released automatically when the movement of the washing tank stops and becomes safe. Please wait a little.
If the locked lid is forced open, the washing machine will be broken.
In this case, you will be billed max 50,000 Yen for repair costs (or replacement costs if repair is not possible).
Please be careful enough.

About the heaters

About portable heater of each room

• You can operate only following three buttons.
  【運転】(Start / Stop)
  【温度設定】(Temperature setting)
  【運転延長】(Heating continue)
• Please do not put a thing around a heater.
• Please do not move the heater from original place. It may cause have trouble.
  ※In case of failure, we will charge for repair cost for actual cost.
• Please ventilate the room regularly.
• The heater stops for security automatically in three hours.
  (A melody sounds beforehand and informs it.)
  When you want to continue, please push the button【運転延長】(Heating continue) .
  If you do not push it, the heater stops ten minutes later.

Refueling to portable heater within 3 days will be charged separately
This heater's kerosene operates normally for 3 days if it is the temperatured we set.
Please note that additional costs 2000 yen will be charged if it is lost within 3 days.
If you stay 3 days or more, the staff will refuel on the 4th day free.
However, if you change the setting to a higher temperature, kerosene will be emptied quickly.
Prease turn off the power when you go out or not in use.

Please do not pull the outlet of all heaters in the house.

About a large heater in sunroom
You can operate only following one button [運転] (Start / Stop)
Please do not touch other than the [運転] button.
Please stop a heater before the going to bed.
There is no need to worry about running out of kerosene in the large heater in sunroom.

Important!!

Heater Usage and Safety Policy
Please turn off all heaters when leaving the property.
In Hokkaido, every year there are tragic incidents caused by heaters being left on. To ensure safety, our staff may contact you in advance to confirm that all heaters are turned off. Additionally, in critical situations where safety is at risk, staff may enter the room without waiting for your response.
If a heater is left on, its safety device will activate, rendering it unusable. In such cases, a safety reset fee of 10,000 yen will be charged. This policy is clearly outlined in the house rules provided at the time of booking, which you agreed to upon confirmation of your reservation.
For everyone's safety, please be sure to turn off all heaters before leaving.

TAXI arrangement ( Reception : 9:00 - 18:00 )

If you need help with taxi arrangement, please contact me.
The commission costs 1000 yen.
At that time, please tell me the number of taxis, and the destination.
For sightseeing season taxi reservations may be full.
Please make plans in advance and offer as soon as possible.

For sightseeing season taxi reservations may be full.
Please make plans in advance and offer as soon as possible.

Equipment list

• Free Wi-Fi
• Free parking
  *one car of basic-sized
• Luggage storage OK
  *Paid service
• Air conditioner
• Sun Room
• Living Room
• TV
• Blackout curtain
• Workdesk
• Sheets
• Extra pillow and blanket
• Kitchen
• Basic kitchenware & seasoning
• Espresso machine
• Tableware & cutlery
• Microwave
• Refrigerator
• Toaster oven
• IH stove
• Bathtub
• Towels
• Shampoo
• Conditioner
• Bodysoap
• Hair Dryer
• Washlet toilet
• Toilet paper
• Drum type washing / drying machine
• Iron
• Clothes hanger
• Garden
• BBQ grill
• First aid kit
• Fire extinguisher
• Carbon monoxide warning machine
• Smoke detector

Numbers to call in case of emergency

Open throughout the year 8:00 - 21:00
Support available in English, Chinese, Korean

You can ask questions like this ...
• How long is the observatory of the Sapporo TV Tower open ?
• How can I visit Hitsujigaoka Observation Hill departing from Sapporo Station ?
• I am planning to visit Sapporo in the winter, what kind of events are there this season?
• How do I separate my garbage ?

Contact to us

We can understand a sentence written in English.
However, we cannot have conversations in English.
So we are not accepting correspondences with the telephone.
email or reservation site message box only.
*Inquiry form
*email : .
In the case of the emergency about the accommodations, please write "emergency" in the email title.
In the emergency such as an accident or the injury, please contact the appropriate public institution directly.

Request about the communication with us.
Please get communication with us during a stay.
The communication is carried out mainly in reservation site message box.
Please check reservation site message box during a stay as much as possible.

Disclaimer

1. We will not bear full responsibility for that accident, theft of the building, the parking lot.
2. We does not tour guiding. Please make a travel plan yourself in advance.
   As we prepare guidebook in room, please refer to it.
3. When you are staying, when there is business in the staff room, we will enter the house.
   We will contact you in advance in treservation site message box, so please check it.

Yours sincerely,

"Guest House" is different from a hotel or lodging company that specializes in accommodation.
Let the host and guest cooperate with each other and stay in a private home cheaply to gain each other!
It is the concept.
We may not be able to offer great service like a real hotel, but we will do our best to help you with your journey.
We would appreciate it if you could cooperate.

We are currently studying English.
If there are sentence of mistakes or confusing description, I'm sorry.
I correct the mistake and resend immediately.

Thank you!